We will always do our best to ensure our products get to you in excellent condition. However we do suffer the odd item getting damaged in transit. If this happens please let us know immediately by email to customerservices@jodani.co.uk including your name, address and when your order was placed plus any order confirmations if available.

If you received a faulty/damaged item or an item not matching its descriptions, we will cover any postage costs incurred by you should this be the case. We would also like to remind you that although we endeavour to show the true colour of the products in our images, there may be some variation in the way different colours are depicted on different monitors, which is totally out of our control.

Under the UK Distance Selling Regulation 2000 you have the right to change your mind and contact us within 7 days if you would like to return a product (although we allow 14 days) for a full refund. You will need to return any unopened item in its original packaging, enclosing a copy of your order confirmation and a note of what action you would like us to take to enable us issue a refund, credit note or different product as a replacement. Prompt return of the goods will facilitate a prompt refund or exchange. You will pay the postage charges if you change your mind to exchange or return an item.

Our 14 days money back guarantee does not mean that after this time we do not care about our products or our customers. We are dedicated to customer service and you can contact us at any time after you purchase for further assistance.

Please note we cannot accept responsibility for loss or damage of goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund or replacement and the issue is closed.